Good Old Fashioned Customer Service

Warning: This post will start out as a rant.

I hate the Jo-Ann's Fabrics near me. Hate it with the fires of a thousand burning suns. Before I moved out here, they built a brand-spanking new Jo-Ann's down the street from my apartment in Orlando, Fl. It was a mega store - massive, with more merchandise than you could ever want. If it wasn't in that store, Jo-Ann's didn't carry it.

Then I moved to Glendale. *sigh* My Jo-Ann's, which I visit because I can walk there from work on my lunch break, is a pit. A disgusting, dark, tiny pit of a store, with empty shelves, disinterested employees, and the most pathetic selection I've ever seen. They have one (1) usable type of yarn there (Patons Merino), and the rest is that plastic eyelash stuff, which they're currently trying to unload on an unsuspecting public at 50% off. In fact, I don't know why I go there anymore. I always go needing just one little thing (size 7 bamboo dpns, bobbins for the intarsia I'm attempting, etc) and I almost never end up finding it. So I walk there on my lunch break, return to work empty-handed, and then drive to Michael's on my way home from work. In fact, the only time I ever find what I need is when I go there for fabric or sewing notions.

So on a happier note - I bought a drop spindle off the Joann's website (only $7, after 40% off) and I was soooo excited to try my hand at spinning. I've literally been day dreaming about it at work. So when it arrived Monday, with the wooden rod broken in half already, I was very sad and disappointed. Imagine my surprise when I called Joann's today to see how I should go about exchanging it, and dear Bridget (I wrote down her name because I was so happy!) said "Don't worry about sending it back, we'll just send you a new one. It should arrive within a week! Thank you for calling Joann.com!"

I think she singlehandedly raised the status of Jo-Ann's in my eyes. Thanks Bridget!